Hockcloud Travel

Privacy Policy

Effective Date: August 30, 2026

Hockcloud Travel (“Hockcloud Travel,” “Hockcloud,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how Hockcloud Travel may collect, use, disclose, retain, and protect personal information in connection with our website, travel-advisory services, travel reservations, communications, and related services.

By using our website or requesting travel services from Hockcloud Travel, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

Hockcloud Travel is operated by David Hockenberry dba Hockcloud Travel.

Hockcloud Travel is an independent travel advisor affiliated with Fora Travel, our host agency.

Because travel arrangements frequently involve multiple companies, personal information may be provided to airlines, cruise lines, hotels, tour operators, transportation companies, travel insurance providers, payment processors, government authorities, and other companies involved in providing your requested travel services.

Those third parties may have their own privacy policies and terms.

2. Information We Collect

The information we collect depends on the services you request and how you interact with Hockcloud Travel.

Contact Information

We may collect:

• Full name;
• Email address;
• Telephone number;
• Mailing address;
• Preferred method of communication; and
• Other contact information you provide.

Traveler Information

To arrange travel, we may collect information such as:

• Date of birth;
• Gender where required by a Supplier;
• Nationality or citizenship;
• Passport information;
• Government-issued identification information;
• Frequent-flyer or loyalty-program information;
• Emergency-contact information;
• Travel preferences;
• Special requests;
• Information required for travel documentation; and
• Other information required by a Supplier to provide the requested service.

Reservation Information

We may collect information concerning:

• Travel dates;
• Destinations;
• Flight information;
• Cruise reservations;
• Hotel reservations;
• Tour and excursion reservations;
• Transportation arrangements;
• Passenger names;
• Reservation numbers;
• Supplier confirmations;
• Payment status;
• Deposits and balances;
• Cancellation information; and
• Other information necessary to administer your travel arrangements.

3. Payment Information

Payments associated with travel reservations may be processed through third-party payment processors, Suppliers, booking systems, or other authorized payment providers.

Depending on the payment method used, payment-related information may include:

• Name of the cardholder;
• Billing address;
• Payment-card information;
• Transaction information;
• Payment confirmation;
• Payment authorization information; and
• Other information necessary to process or verify a transaction.

Where payment information is collected directly by a third-party payment processor, Hockcloud Travel may not receive or retain the complete payment-card number or security code.

Third-party payment providers may process payment information according to their own privacy policies and security practices.

4. Information You Provide Voluntarily

You may voluntarily provide additional information when communicating with Hockcloud Travel.

For example, you may provide:

• Travel preferences;
• Accessibility requests;
• Dietary requests;
• Special occasions;
• Preferred airlines or hotels;
• Loyalty-program information;
• Information about members of your traveling party; or
• Other information you believe will help us plan your travel.

Please provide only information reasonably necessary for your travel arrangements or that you are comfortable sharing.

5. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically.

This may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Approximate location derived from technical information;
• Pages visited;
• Date and time of access;
• Referring website;
• Website interaction information;
• Cookies and similar identifiers; and
• Other technical information necessary for website operation, security, analytics, or fraud prevention.

This information may be used to operate, maintain, secure, and improve the website.

6. Cookies & Similar Technologies

Hockcloud Travel may use cookies, pixels, analytics tools, and similar technologies to:

• Operate the website;
• Remember preferences;
• Understand website usage;
• Measure website performance;
• Improve functionality;
• Detect abuse or suspicious activity; and
• Support website security.

Third-party services operating on or through our website may also use cookies or similar technologies.

You may be able to manage or disable cookies through your browser or device settings.

Disabling certain cookies may affect website functionality.

7. How We Use Personal Information

Hockcloud Travel may use personal information to:

• Provide travel-advisory services;
• Research travel options;
• Prepare quotes;
• Make and administer reservations;
• Communicate with Clients;
• Process or facilitate payments;
• Provide itineraries and travel documents;
• Communicate with Suppliers;
• Handle changes and cancellations;
• Respond to questions;
• Provide customer service;
• Verify identity;
• Prevent fraud;
• Detect unauthorized transactions;
• Investigate payment disputes and chargebacks;
• Maintain business records;
• Improve our services;
• Maintain website security;
• Comply with legal obligations; and
• Protect the rights, property, and safety of Hockcloud Travel, Clients, Suppliers, and others.

8. Sharing Information With Travel Suppliers

Travel arrangements often cannot be completed without providing traveler information to the applicable Supplier.

Depending on your itinerary, information may be shared with:

• Airlines;
• Cruise lines;
• Hotels and resorts;
• Tour operators;
• Transportation providers;
• Rental-car companies;
• Excursion providers;
• Travel insurance providers;
• Destination-management companies;
• Visa and travel-document services;
• Airports and ports;
• Government authorities; and
• Other companies necessary to provide your requested travel services.

We seek to limit information shared to information reasonably necessary for the applicable purpose.

Once information is provided to an independent Supplier, that Supplier’s privacy policy and terms may apply.

9. Fora Travel & Other Business Service Providers

Hockcloud Travel is an independent travel advisor affiliated with Fora Travel.

Personal information may be shared with Fora Travel and other authorized business partners or service providers when reasonably necessary to:

• Administer reservations;
• Provide travel services;
• Process transactions;
• Maintain records;
• Provide customer support;
• Prevent fraud;
• Meet compliance requirements;
• Provide technology services; or
• Perform other legitimate business functions.

We may also use third-party providers for services including:

• Payment processing;
• Booking technology;
• Website hosting;
• Email;
• Customer relationship management;
• Identity verification;
• Fraud prevention;
• Analytics;
• Information technology;
• Document processing; and
• Other business-support functions.

10. Identity Verification & Fraud Prevention

Protecting Clients and preventing fraudulent transactions is important to Hockcloud Travel.

Depending on the circumstances, Hockcloud Travel may require additional verification before completing or maintaining a reservation.

Verification may include:

• Government-issued identification;
• Confirmation of the identity of the person making a payment;
• Confirmation that a payment method is authorized;
• Photograph or selfie;
• Liveness verification;
• Facial comparison;
• Device information;
• IP address;
• Transaction information;
• Fraud-risk indicators; or
• Other information reasonably necessary to verify identity or a transaction.

Hockcloud Travel may use third-party identity-verification and fraud-prevention providers, including Didit, where appropriate.

11. Biometric Information

Certain identity-verification services may use technology capable of analyzing facial characteristics or other biometric information.

If Hockcloud Travel or a service provider acting on our behalf collects or processes biometric information, we will do so only for legitimate purposes such as identity verification, fraud prevention, security, or compliance, and in accordance with applicable law.

Where applicable law requires notice, consent, authorization, or other procedures before biometric information is collected or processed, Hockcloud Travel will follow those requirements.

Hockcloud Travel does not sell biometric information for monetary consideration.

Biometric information will not knowingly be used for unrelated purposes except where permitted or required by applicable law.

Because third-party verification providers may process information directly, their privacy policies may also apply.

12. Fraudulent or Unauthorized Transactions

If Hockcloud Travel reasonably suspects that a transaction is fraudulent, unauthorized, deceptive, or unlawful, we may:

• Request additional verification;
• Request documentation;
• Contact the payment-card holder;
• Communicate with a payment processor;
• Communicate with a Supplier;
• Place a reservation on hold;
• Decline a transaction;
• Cancel a reservation;
• Investigate a chargeback;
• Preserve relevant records;
• Restrict future transactions; or
• Report suspected unlawful activity to appropriate authorities where permitted or required by law.

Information associated with a suspected fraudulent transaction may be retained for as long as reasonably necessary for fraud prevention, security, legal, accounting, or dispute-resolution purposes.

13. Communications

We may use your contact information to communicate with you about services you have requested.

These communications may include:

• Quotes;
• Booking confirmations;
• Payment reminders;
• Travel documents;
• Itineraries;
• Schedule changes;
• Cancellations;
• Travel requirements;
• Supplier notices;
• Customer-service matters; and
• Other travel-related information.

If you voluntarily subscribe to marketing communications, you may unsubscribe using the instructions contained in those communications.

Unsubscribing from marketing communications will not prevent necessary transactional or travel-related communications.

14. Marketing

Hockcloud Travel may periodically send promotional or marketing communications where permitted by applicable law.

Marketing communications may include:

• Travel offers;
• Cruise promotions;
• Hotel offers;
• Destination information;
• Travel tips;
• Hockcloud Travel announcements; and
• Other travel-related information.

You may opt out of marketing communications at any time using the unsubscribe mechanism provided in the communication or by contacting us at dave@hockcloud.com.

15. International Travel & International Data Transfers

International travel frequently requires personal information to be provided to companies and government authorities outside the United States.

For example, an international airline, cruise line, hotel, tour operator, or foreign government may require traveler information to provide services or satisfy legal requirements.

As a result, personal information may be processed or stored outside the United States.

Privacy laws in those jurisdictions may differ from those in the United States.

By requesting international travel services, you acknowledge that providing necessary traveler information to foreign Suppliers and authorities may be required to fulfill your requested travel arrangements.

16. Government Authorities & Legal Requirements

Hockcloud Travel may disclose personal information when reasonably necessary to:

• Comply with applicable laws;
• Respond to legal process;
• Respond to lawful government requests;
• Comply with court orders;
• Prevent or investigate fraud;
• Protect the safety of individuals;
• Protect Hockcloud Travel’s legal rights; or
• Protect against unlawful activity.

17. Data Retention

Hockcloud Travel retains personal information only for as long as reasonably necessary for legitimate business, legal, security, accounting, contractual, or operational purposes.

Retention periods may vary depending on:

• The type of information;
• The nature of the travel service;
• Legal or regulatory requirements;
• Accounting requirements;
• Fraud-prevention needs;
• Dispute-resolution requirements; and
• Other legitimate business needs.

When personal information is no longer reasonably necessary, it may be securely deleted, destroyed, anonymized, or otherwise disposed of where appropriate.

18. Data Security

Hockcloud Travel uses reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

However, no website, electronic communication, internet transmission, payment system, or storage system can be guaranteed to be completely secure.

You acknowledge that electronic communications and internet-based services involve inherent security risks.

If Hockcloud Travel becomes aware of a security incident involving personal information, we will take reasonable steps required by applicable law.

19. Third-Party Websites

Our website or communications may contain links to websites operated by third parties.

These may include:

• Airlines;
• Cruise lines;
• Hotels;
• Travel insurance providers;
• Government agencies;
• Tourism organizations;
• Payment providers;
• Identity-verification providers; and
• Other travel Suppliers.

Hockcloud Travel does not control the privacy practices of independent third-party websites.

We encourage you to review the privacy policy of any third-party website before providing personal information.

20. Children’s Privacy

Hockcloud Travel does not knowingly use its website to collect personal information directly from children for purposes unrelated to arranging travel.

Travel arrangements may require information about minors.

When information concerning a minor is necessary to arrange travel, that information may be provided by the minor’s parent, guardian, or authorized traveler.

21. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights concerning your personal information.

These rights may include the right to:

• Request access to certain personal information;
• Request correction of inaccurate information;
• Request deletion of certain information;
• Request information concerning the use or disclosure of personal information;
• Withdraw consent where processing is based on consent;
• Opt out of certain marketing communications; or
• Exercise other rights provided by applicable law.

Some information may not be eligible for deletion or restriction when Hockcloud Travel is required or permitted by law to retain it, when it is necessary to complete a transaction, or when it is reasonably necessary to prevent fraud, resolve disputes, maintain security, or protect legal rights.

To exercise an applicable privacy right, contact:

dave@hockcloud.com

We may need to verify your identity before processing certain requests.

22. Do Not Sell Personal Information

Hockcloud Travel does not sell personal information for monetary consideration.

We may share personal information with travel Suppliers, our host agency, payment processors, identity-verification providers, fraud-prevention providers, and other service providers when reasonably necessary to provide requested services, process transactions, operate our business, prevent fraud, or comply with applicable law.

Nothing in this section is intended to limit any privacy rights provided to consumers under applicable law.

23. Information About Other Travelers

If you provide Hockcloud Travel with personal information belonging to another traveler, you represent that you are authorized to provide that information for the purpose of arranging or administering travel.

Where appropriate, you should inform other travelers that their information has been provided to Hockcloud Travel and that it may be shared with applicable Suppliers and service providers as described in this Privacy Policy.

24. Accuracy of Information

You are responsible for providing accurate traveler information.

Incorrect names, dates of birth, passport information, contact information, or other traveler information may result in additional fees, cancellation, denied boarding, inability to travel, or other consequences.

Please notify Hockcloud Travel promptly if information you have provided changes or is incorrect.

25. Changes to This Privacy Policy

Hockcloud Travel may update this Privacy Policy from time to time to reflect changes in:

• Our services;
• Technology;
• Travel-industry practices;
• Third-party service providers;
• Applicable laws;
• Security practices; or
• Business operations.

When this Privacy Policy is updated, the Effective Date at the top of the policy will be changed.

The current version will be posted on the Hockcloud Travel website.

26. Contact Hockcloud Travel

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact:

Hockcloud Travel
David Hockenberry
Independent Travel Advisor
Host Agency: Fora Travel

Email: dave@hockcloud.com

Website: https://hockcloudtravel.com

27. Relationship to the Terms & Conditions

This Privacy Policy should be read together with the Hockcloud Travel Terms & Conditions.

The Terms & Conditions govern the travel-advisory and booking relationship between Hockcloud Travel and its Clients.

This Privacy Policy explains how Hockcloud Travel handles personal information.

If applicable law requires a different treatment of personal information than described in this Privacy Policy, applicable law will control.